POLICIES AND PROCEDURES

Pricing and policies are subject to change without prior notice.

QUALITY MATTERS!

Whenever possible, we offer original GM parts. If original GM is not available, we offer GM Restoration parts, which are made to meet or exceed GM's quality standards. We also offer high quality non-licensed reproduction parts. We don't sell the low quality reproduction parts that some other parts sellers try to unload. We test fit all of the parts that we carry, so that whoever the manufacturer is, we assure you that you will be happy with the quality and the fit.

We are constantly adding new items to our inventory. If there is a part that you are looking for and you can't find it in our catalog, please call.

PRICE MATCH +5%

Price match plus 5% of the difference policy applies to the products listed in this catalog…with the exception of parts marked "GM", due to the difficulties in obtaining these parts. Over the years there have been a lot of cheap parts being filtered in to the market. For example, parts made from tooling using reproduction parts as samples. The parts we carry are made from original tooling or new tooling that uses original parts as samples. We will only price match brand name parts or parts that are equal quality. If you want the "cheap stuff", go elsewhere. - We will price match advertised current prices with a copy of the ad or catalog page, showing the following items:

  1. Company name
  2. Company part number
  3. Company price
  4. Description of part
  5. Company phone number
  6. Company location

SHIPPING/DELIVERY

Through our website, we currently ship to the lower 48 United States only. We do not ship internationally. If you live in Hawaii or Alaska, please call our store directly to place your order. 1-800-335-4571

Shipping cost is calculated on our website using UPS Ground or Truck freight for large sheet metal items. Please call our store directly to inquire about any other shipping methods.

Orders are typically shipped same day if the order is received before 2:00 Eastern time, excluding weekends and holidays.

Delivery time depends upon your location. The eastern part of the United States usually delivers within 1 to 3 days. The western part of the United States usually delivers within 3 to 5 days.

If your order has any backorders, we will notify you before the order is shipped. Backorders are typically shipped within 2 to 3 weeks.

RETURN POLICY

(This return policy supersedes all others. Please read carefully.) All returns must be pre-approved by calling 770-920-8675 for return authorization. Once you have been issued a return authorization number (RA#), you will have 30 days from the issue date to return your part(s) to us. After 30 days, that RA# will be cancelled and the part(s) cannot be returned on that RA#.

Parts can be returned up to 30 days from the date the invoice was paid for a refund. Shipping will not be refunded. The part(s) returned must be in re-saleable condition in the original packaging. The original packaging must be in good condition.

**Parts that are NOT eligible for return are:

In some cases parts can be returned 31 to 60 days from the date the invoice was paid for a refund, which will be subject to a 25% restocking fee. ** Shipping will not be refunded. The part(s) returned must be in re-saleable condition in the original packaging. The original packaging must be in good condition.

**See above for parts that are not eligible for return. There are no returns after 60 days from the date the invoice was paid.

All returns must be accompanied by a COPY of the original invoice.

Any returns without the RA# on the outside of the box will be refused. In addition, we suggest that you use the RA# as the reference number when shipping.

It is your responsibility to make sure that the part(s) being returned are delivered safely and undamaged. Make sure that the part(s) are packaged carefully. Insurance on the shipment is highly recommended. If the part(s) being returned are damaged in shipping, it is your responsibility as the shipper to file a damage claim with the carrier.

Any returns shipped COD will be refused. Shipping charges for returns will not be reimbursed. There are no returns after 60 days from the date the invoice was paid.

DAMAGES

All parts must be inspected upon receipt of order. If there are any damaged or missing parts, or if there are any errors in ordering, we must be contacted within 5 business days upon receiving your order.

Damages by UPS: Have the UPS driver note any damages and then contact us immediately to report the damage. Have the part numbers of the damaged parts(s) ready, along with a description of the damage. We will then contact UPS to file a damage claim. Once the claim has been filed, replacement parts will be shipped. Keep the damaged box, all packaging material and the damaged parts handy for 10 days. UPS will most likely want to inspect the damage. You must contact us within 5 business days of delivery, or you will be responsible for filing the damage claim.

While checking for damages, it is also very important to check your order for any missing parts or errors in ordering and contact us within 5 business days.

Damages by Truck Freight: All parts that are shipped truck freight are inspected and carefully packed before they are released to the trucking company for delivery. It is the trucking company's responsibility to make sure that your order arrives in the same condition that it left in.

You must inspect all parts for damage in shipping while the driver is still present. If there is damage, it must be noted on the delivery ticket (bill of lading) before you sign it.

If you do not inspect the order or do not note any damage before signing for the shipment, the trucking company is released from any responsibility and the shipment is yours. There will be nothing that we can do once you sign off on it.

CALL US TODAY 1.800.335.4571